At PisangBet, your privacy is not merely a legal obligation — it is our genuine commitment to every player in Malaysia. This policy clearly explains how we collect, use, store and protect your personal information.
Six core principles that guide how we handle your personal data
All data transmitted between your device and PisangBet's servers is protected by 256-bit SSL encryption — the same standard used by major Malaysian banks such as Maybank and CIMB. Your data cannot be intercepted by external parties.
PisangBet has never and will never sell player personal information to any third party for marketing or commercial purposes. Your data is used solely for the purposes stated in this policy.
You have the right to access, correct, download, or request deletion of your personal data at any time. Submit your request to the PisangBet privacy team and we will process it within 14 business days.
PisangBet is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). All data processing is carried out in accordance with the applicable legal framework in Malaysia to ensure your rights are protected.
Only specifically authorised PisangBet staff may access players' personal data, and only when required for their duties. All access is logged and regularly audited by the internal security team.
We are transparent about every type of data we collect — why we need it, how long we keep it, and who may receive it. Nothing is done behind your back.
This Privacy Policy explains how PisangBet ("We", "Platform", "Company") collect, process, store and protect your personal information when you use the pisangbet.biz website and all related services.
We understand how important privacy is to Malaysian players. When you register a PisangBet account, make a deposit via Touch 'n Go eWallet, GrabPay, or DuitNow, play slots, enjoy the live casino, or claim a promotion – you are entrusting us with your personal information. We take that trust very seriously.
This policy applies to all users of the PisangBet platform, including visitors, prospective members, and registered members. By using the PisangBet platform, you agree to the terms of this privacy policy. If you do not agree, please discontinue use of the platform.
PisangBet collects only the data necessary to provide our services. The following are the categories of data we collect:
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Identity Data | Full name, national ID number, date of birth, gender | Mandatory (KYC) |
| Contact Data | Email address, phone number, residential address | Mandatory |
| Financial Data | Payment methods, deposit/withdrawal history, account balance | Mandatory |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Game Data | Game history, bets placed, winnings, game preferences | Automatic |
| Communication Data | Support chat records, emails, feedback | Where applicable |
We do not collect sensitive data such as health information, religious beliefs, or political affiliations unless specifically stated and with your explicit consent.
PisangBet collects your personal information through several different channels:
PisangBet uses the personal data collected for the following legitimate and necessary purposes:
PisangBet collects only the data that is strictly necessary for the stated purposes. We do not collect data excessively or retain it longer than required. Once data is no longer needed, it is securely deleted or anonymised.
PisangBet does not sell or rent players' personal data to any third party. However, under the following limited circumstances, data may be shared with certain parties:
All third parties that receive data from PisangBet are bound by data protection agreements requiring them to safeguard that information to a standard equal to or higher than that set out in this policy.
PisangBet implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, misuse, loss, or destruction:
Active players' personal data is retained for the duration of the active account period plus 7 years after account closure, in line with Malaysia's anti-money laundering legal requirements. Data that is no longer needed will be securely deleted using certified data erasure methods.
Under Malaysia's Personal Data Protection Act 2010 and PisangBet's own best practices, you have the following rights regarding your personal data:
Request a copy of all personal data we hold about you in a readable format.
Request the correction of inaccurate or incomplete data in your PisangBet records.
Request deletion of your personal data, subject to applicable legal data retention obligations.
Object to the processing of your data for direct marketing purposes or certain legitimate interests.
Request your data in a structured format for transfer to another service provider.
Request a restriction on the processing of your data under certain circumstances, such as during a data dispute.
To exercise any of the rights above, please contact the PisangBet privacy team by email at privacy@pisangbet.biz or via live chat. We will process your request within 14 working days. No fee is charged for reasonable requests.
PisangBet uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your browser settings at any time. However, disabling certain cookies may affect the functionality of some parts of the PisangBet platform.
PisangBet is a gaming platform designed exclusively for adults aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
If you discover that someone under the age of 18 has registered a PisangBet account, please contact us immediately at support@pisangbet.biz. We will take prompt action to close the account and delete all associated data.
The PisangBet platform may contain links to third-party websites in certain contexts, such as payment provider information. Once you click those links and leave the PisangBet platform, we no longer have control over the information collected by those websites.
PisangBet is not responsible for the privacy policies or practices of third-party websites. We recommend reading the privacy policy of each website you visit independently. The presence of a link to another website does not imply that PisangBet endorses or validates its content or policies.
PisangBet reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a new update date. For material changes that affect your privacy rights, we will send a notification to the email address registered to your account.
Your continued use of the PisangBet platform after any changes to this Privacy Policy take effect will be considered your acceptance of the updated policy. We encourage you to review this page periodically.
Full update — addition of player rights section, detailed cookie policy and strengthened PDPA 2010 compliance information.
Addition of a data breach notice section and clarification on financial data retention periods.
Updated list of supported Malaysian payment methods and clarification on data sharing with payment providers.
PisangBet's initial Privacy Policy – the first publication covering the fundamentals of data collection, security, and player rights.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Privacy Officer PisangBet through the following channels:
For requests related to data rights (access, correction, deletion, and others), please include your PisangBet account number and sufficient identification details so we can verify your identity before processing the request.
Answers to the most frequently asked questions about privacy and data protection
Your Privacy, Our Priority
Your data is protected. Your transactions are secure. Your experience comes first. Register a PisangBet account today and enjoy the best online casino experience in Malaysia.
Have a privacy question? Reach us at Frequently Asked Questions or view Terms & Conditions us. We are also committed to Responsible Gaming.